Lead Times and Return Policy

Shipping Policy:

All items are shipped with delivery confirmation and a signature is required unless other arrangements are made prior to the item being shipped. If you are having problems please contact us for assistance.

International Shipping:

Currently our website will not quote international shipping cost please email us to get a shipping quote.

Damaged Items:

If your Danko order arrives damaged or incomplete, you must email info@dankoreproductions.com within 24 hours of receipt of the damaged items, and Danko will file a claim for you with the shipping service. You will be asked to email pictures of the damage and then we will correct the problem in the most efficient way possible with no additional cost to you.

Estimated Lead Times:

Many of our parts are custom made to order and are not normally in stock. Our lead times are only an estimate, but usually most simple orders will be processed within 1-3 weeks. Larger or more complicated orders such as shaker systems usually take 3-6 weeks depending on the season and how backed up we are in the shop. Please understand that high quality handcrafted parts take time to make properly. If you are in a rush for the parts, a phone call before ordering is the best policy to ensure that you do not get into a bind.

Canceled Orders:
A canceled order is an order that has been paid for, but has not yet been received. Please understand that all Danko products at not stocked but are custom made as per your order. Canceled orders cause a significant monetary loss to us due to lost bank transaction and processing fees, administration and shop labor and materials; Therefore, if you choose to cancel your order for any reason after payment has been made,  a 25% restocking fee will apply to all such refunds in order to help us re-coupe our losses. Special orders such as custom shaved or painted items will incur a 35% restocking fee. Depending on the circumstances Danko may be able to apply 100% of the funds to store credit or a transferable Danko Gift Certificate.

Return Policy:

If you received an incorrect or defective item from us, or are having trouble installing it, please first email our technical department at info@dankoreproductions.com with a phone number to reach you, and our technical specialist will call or email you right back. Most of the time we can easily resolve small issues, especially if you are able to send photo’s of the problem at hand. If we find the item to be defective or incorrect, Danko will have it picked up immediately and a new item will be sent to you at no additional charge. If you would like to return the item that you received for any other reason, you must email info@dankoreproductions.com within 7 days of receiving the product to request a Return Authorization (RA) number. Once you receive the RA number, you must write it clearly on the outside of the box and ship it back, as returned packages without an RA will not be accepted. Once the returned item has been received, a full refund minus shipping charges will be credited to you provided that the item was returned in the same new and undamaged and sell-able condition in which it came in. Parts that have been primed, painted or altered in any other way without written or email consent from Danko, cannot be returned under any condition. Custom shaved, painted or other special orders which have been custom built to order cannot be returned under any condition.